FREQUENTLY ASKED QUESTIONS (FAQs)

REGISTRATION

What is ringID?
ringID is an all-in-one app that makes you versatile! It gives you all the social networking features in one place with Live, Channels, Video & Voice Calling, Fun Stickers, Messaging, Secret Chat, Music, News and much more for free. ringID is perfect for users who look for one dynamic app for all their social needs.
How do I use ringID from the website?
Installing ringID is very easy and can be done from any internet connected device using a web browser.
  • Open the browser
  • Go to the ringID website (https://www.ringid.com/)
  • Enter your mobile number and password
  • Click on "Sign In" and enjoy!
If you do not have a ringID account, then you can register with ringID by clicking on "Sign-up"
How do I sign up for ringID?
Registering as a new user to ringID is no hassle. You can easily register with ringID using your mobile phone number.
  • Open the ringID website: https://www.ringid.com/
  • To sign up as a new user, click on "Sign-up"
  • Enter your mobile phone number
  • Receive a verification code via SMS
  • Enter the verification code to create your unique ringID
  • Create a password and enjoy!
How do I use this app?
ringID is very easy to set up and use.
  • Create your profile and fill in details such as user info and add profile picture/cover photo
  • Post pictures, articles, status updates with a timer on your newsfeed
  • Make new friends and add friends on your network
  • Explore other features such as newsfeed, secret chat, media cloud, news portal, stickers & more

PROFILE

How do I go to my profile page?
You can enter your profile page by clicking on your profile picture which is always visible on the top left corner. Your name, ringID and online status are also visible at all times.
How to edit my Basic Info?
  • To edit your Basic Info go to your profile page
  • Click on the "About" thumbnail from your profile
  • Under "Update basic information", fill out details such as full name, gender, etc and click "Update"
  • Click on "Add" and fill out other details such as education, career and skills and later click "Save"
How do I add or change my Profile Picture?
  • First go to your profile page.
  • Hover over your Profile Picture and click on the camera icon.
  • Click on "Upload Image" to select a photo from your device.
  • Click on "Browse Albums" to choose from your ringID photos.
  • Click on "Enable Reposition" to reposition your profile picture.
  • Click "Save" to change your picture.
How do I upload or change my cover photo?
  • First go to your profile page
  • Hover over your Cover Photo and click on the "Options" icon on the right corner
  • Click on "Upload Image" to select a photo from your device
  • Click on "Browse Albums" to choose from your ringID photos
  • Click on "Enable Reposition" to reposition your cover photo
  • Click "Save" to change your cover photo
How to delete my profile picture/cover photo?
  • Click on the photos option from your ringID profile
  • You will see different categories of photo uploads
  • Click on profile pictures album
  • Click on the cross (X) on the photo you wish to delete
  • Your photo will be deleted
How do people view my profile? Is it different from how I view it?
The Feed is shown exactly how you would want others to view it. But you can personalize it using the privacy and security settings.
Can I customize my profile and feed page?
Yes, you can customize your profile by adding personal details and you can customize the feed based on your likes and interests with the pointer option and timer provided with every feed post.
How to log out/sign out of my account?
  • Click on the profile picture thumbnail located at the far right corner of the webpage
  • Scroll down to the end of the menu with the option "Logout"

FRIENDS

How do I search others in Friends?
  • Click on the search bar located on the top left of the webpage
  • Enter phone contacts, ringID number, mobile number, name or e-mail
  • Search for "People", "Page", or all
  • You can search for anybody from that list
How to add/find friends on ringID?
  • Click on the search bar located on the top left of the webpage
  • Enter phone contacts, ringID number, mobile number, name or e-mail
  • Search for "People", "Page", or all
  • Click on any of the profiles generated from the search results and click "Add Friend"
  • Click on any of the profiles generated from the search results and click "Add Friend"
  • You can also look up friend suggestions located on the bottom left of the webpage
How to see the status of requests to other ringID Users?
  • Click on the friend requests icon located on the far top right of the webpage
  • You will see a list of your incoming and sent requests
  • You can either accept or reject the friend requests
How to remove a friend from my friendlist?
  • Go to friends tab from your profile page
  • Click on the pointer located on the top right of each friends’ overview
  • Click on "Unfriend" option
How to hide posts/photos from friends on ringID?
  • On your post, click on the pointer located on the right
  • Scroll down and click "Only me"
  • No one will be able to see your posts which will stay hidden
How to block friends or unknown people from my profile?
  • Go to friends tab from your profile page
  • Click on the pointer located on the top right of each friends’ overview
  • Click on "Block" option

CALL

How do I make a call?
Calling is not available for web users.

Download ringID for Desktop or for Mobile (Android, Apple & Windows) to call your friends locally or internationally for free using mobile data (2G, 3G) or Wi-Fi.

CHAT

How can I call a friend from Chat?
Video and voice calls are unavailable for web users.

Download ringID for Desktop or for Mobile (Android, Apple & Windows) to call your friends locally or internationally for free using mobile data (2G, 3G) or Wi-Fi.
How do I send stickers?
  • Click on the "Sticker" icon located on the bottom of the chat window
  • Click on your favorite sticker from the list available
  • You also have the option to switch to emoticons under stickers on the left
  • You can download a bunch of sticker packs and browse through a variety of packs with the plus icon on the right
How many stickers are there to have fun with?
We are adding tons of stickers day and night. There are unlimited numbers of stickers for you to choose from. Download new sticker packs and use them while you chat.
How do I delete stickers from a conversation?
  • Hover over the sticker you sent on the chat window
  • A 3 dot icon will appear on the top right
  • Click on the 3 dot icon
  • Click on "Delete" option

SECRET CHAT

How do I send a Secret Chat?
  • While chatting, click on the "Secret Chat" icon to turn Secret Chat ON or OFF.
  • After it is turned ON, the timer will be enabled where your desired time in seconds can be selected. Then, you can type your message and send it.
  • After your set time is over, the message will simply disappear and your chat will remain secret.
Is my Secret Chat stored somewhere?
No. Your secret chat disappears after it is viewed.
How do I delete the Secret Chat from my own chat screen?
  • Hover over your message and a 3 dot icon will appear
  • Click on "Delete" to remove secret chat from your chat screen
If someone deletes me from ringID, will they still have saved messages from secret chat?
No! The messages or images sent via secret chat automatically vanish after they have been viewed for the chosen time.

NEWSFEED

How do I write a post on ringID?
  • Click on "share your thoughts" under update feed located on the homepage
  • Type your status in the space available. You can tag your friends, share picture/music/video, location and much more.
How do I edit my post?
  • To edit your post, click the pointer of the post you want to edit.
  • From the menu select the "Edit" option.
  • Make the necessary changes to your post.
  • Click "Post" to share the post on your Newsfeed.
How do I delete my post?
  • To delete your post, click on the pointer of the post you want to delete.
  • From the menu select the "Delete" option to delete your post.

MEDIA CLOUD

What is Media Cloud?
Media Cloud is the ringID users’ very own music & media management system. ringID filters out regular posts and only keeps music & media content that you like, follow and are interested in separately in your Media Cloud. You can Discover various media content providers and Follow them to get regular posts on your feed. You can also Save media posts to be viewed later or download media to be viewed offline. Music and videos viewed while browsing ringID is automatically added to a recently viewed playlist allowing you to easily find them.
What do I do with the Discover option?
Discover shows you all the media sources available for you to follow on ringID. You can find and search for the latest music on top charts, upcoming artists and album reviews. You will find a search bar that helps you categorize and search media from around the world.
How do I create an album?
You can create albums on Media Cloud for organizing all your favorite music.
  • Click on the options (3 dot icon) on the bottom right of the media file you like and wish to add
  • Click on "Add to album"
  • You can either save the file on an existing album or create a new album
  • Click on "+Create new album"
  • Enter a name for your album
  • Click "Save"
How to delete an album?
  • Click on "Album" tab from media cloud
  • Click on either "Music/Videos" you wish to delete albums from
  • Click on the pointer on the album (located on upper right)
  • Click on "Remove album" option
How do I add a media file to my media cloud album?
  • Click on "Options" (3 dot icon) on the bottom right of the media file you want to add
  • Click on "Add to album"
  • Click "Add"
What does the playlist consist of?
Playlist consists of all the media files that you have played (both audio & video) from your feed allowing you to easily find them in one convenient playlist.

NEWS PORTAL

What is News Portal?
News portal is a designated feed for ringID users to stay updated and receive trusted content such as news from around the world. The feed is neat and clean showing a filtered view of the preferred types of news as chosen by the users. Users can select a news provider and also define the news category of their interest to only receive those types of news.
How do I post/share articles from News Portal on my feed and to my friends?
Click on the "Share" option located on the bottom right of the news article that you would like to post. Your post will show up on your profile, feed and to everyone on your friend list.
How do I receive headlines and breaking news on my news feed?
You will receive latest posts from news providers that you follow.
  • Scroll down the left menu panel and click on News Portal
  • Discover online newspapers & journals from all over the world
  • Just click Follow and you will receive their latest posts on your feed
What can I do with the Discover option?
Discover shows you all the news media sources available for you to follow on ringID. You will be able to find news from around the world with the help of the search bar to search news by country.
Can I subscribe and follow any news media portal from around the world?
Yes! ringID has an exclusive list of news portals from around the world that you can choose from. Click on Discover to find various news sources and follow them. You can also filter your search by country.
Can I save my favorite news articles for reference, research, or simply to be viewed later?
Yes! You sure can.
  • Click on the pointer located on the right of the news article the arrow icon
  • Click on "Save"
  • You can find all your saved articles under the "Saved Feeds" on your left Menu
Can I save external links such as audio, video and multimedia files from other websites and devices on ringID News Portal?
No, you cannot save external news links directly on ringID news portal. But you can post a news article from your profile and save the feed allowing you to conveniently find it anytime.

Registration

What is ringID?
ringID is an all-in-one app that makes you versatile! It gives you all the social networking features in one place with Live, Channels, Video & Voice Calling, Fun Stickers, Messaging, Secret Chat, Music, News and much more for free. ringID is perfect for users who look for one dynamic app for all their social needs.
How do I install ringID on my computer?
Installing ringID on your desktop is very easy and can be done from the ringID website. ringID Desktop is available for users with Windows 7 and later.
  • Go to official website for ringID (www.ringid.com)
  • Click on Download on the top right and select Desktop
  • Click on "Get ringID for Desktop"
  • Choose your operating system and save the file
  • Click on the downloaded file and follow the installation wizard to get started
How do I sign up for ringID?
Registering as a new user to ringID is no hassle. You can easily register with ringID using your mobile phone number.
  • Open ringID on your computer
  • Click on "Continue"
  • Click on "Create New Account"
  • Select your country of residence
  • Enter your mobile phone number
  • Enter the verification code to create your unique ID
  • Create a password and enjoy!
How do I use this app?
ringID is very easy to set up and use.
  • Create your profile and fill in details such as user info and add profile picture/cover photo
  • Post pictures, articles, status updates with a timer on your newsfeed
  • Explore other features such as free calls, secret chat, LIVE, channel, coins, media cloud, news portal & more

Profile

How do I go to my profile page?
You can enter your profile page by clicking on your profile picture which is always visible on the top left corner. Your name, ringID and online status are also visible at all times.
How to edit my Basic Info?
  • To edit your Basic Info go to your profile page.
  • Click on the "About" thumbnail from your profile.
  • Select your desired field such as Basic Info, Education, Professional Career, etc. and click on "Edit" to add/edit your information.
  • Click "Save" (desktop) to save your changes.
How do I add or change my Profile Picture?
  • First go to your profile page.
  • Click on the "Options" icon on the top right corner of your cover photo.
  • Click on "Change Profile Picture" or "Add Profile Picture".
  • You can take a new photo using your webcam or upload a photo from your computer or choose from your ringID photos.
How do I add or change my Cover Photo?
  • First go to your profile page
  • Click on the "Options" icon on the top right corner of your cover photo
  • Click on "Change Cover Photo" or "Add Cover Photo"
  • You can take a new photo using your webcam or upload a photo from your computer or choose from your ringID photos
How to delete my Profile Picture/Cover Photo?
  • Go to your profile
  • Click on your Cover Photo
  • On bottom left corner click on the 3 dot icon
  • Click on "Delete photo" from the list of options
How do people view my profile? Is it different from how I view it?
The Feed is shown exactly how you would want others to view it. But you can personalize it using the privacy and security settings.
Can I customize my profile and feed page?
Yes, you can customize your profile by adding personal details and you can customize the feed based on your likes and interests.
How to log out or sign out of account?
  • Click on ringID icon located on top left of the homepage
  • Under ringID icon, you may use the sign out option

LIVE

What is LIVE and Where can I find it?
LIVE is an exciting new feature which allows you broadcast live to your friends and the public. You can also view live broadcasts by others all over the world. You can call the live broadcaster to have a direct video call as well. Live is located on the right menu panel below the home icon.
What is the importance of broadcaster level and star broadcaster?
Level is a feature of ringID LIVE that determines the popularity of a broadcaster. With higher levels you will get more access to other exclusive features to improve your live broadcasts.
How to upgrade broadcaster level?
Level is determined by number of Coins & Votes.
  • Per 100,000 Coins = 1 Level
  • Per 2,000 Votes = 1 Level
How to become star broadcaster?
Star is determined by number of Coins.
  • Per 100,000 coins = 1 Star
How to block the user for commenting in live broadcast?
  • Click on the Username of the comment
  • A short profile of the user will be displayed
  • Click on the top left icon
  • Select the "Block" option to restrict the user from commenting again
  • Select the "Report" options to report the user
What is the difference between channel and LIVE?
Live is content broadcasted in real time and channel content is pre-recorded, not instant or in real time.
Why is Live not working?
This is highly irregular however may be due to issues related to internet connection. Try the following possible options:
  • Check your internet connection
  • Contact your ISP for solution, if needed
  • Make sure you are in close proximity of your router if you are using Wi-Fi
Upon establishing a valid internet connection, you may try restarting the app for regular service.

CHANNEL

What is Channel?
Discover various channels from all over the world and tune in to watch global news, movies and TV shows whenever you want. You can also create your own channel for others.
How to create a channel on desktop?
  • On the menu panel, click on the 3rd icon "Channel"
  • Click on "Create Channel"
  • Add in all the information about your channel i.e. Title, Category, etc.
  • Click on "Save" to create your ringID Channel
What are the video requirements for me to post on Channel?
We want to offer our users with best viewing experience. So, only 720 HQ videos are permissible for uploading to Channel. Any video quality above is permitted; anything below is not permitted.
Will my channel content show up on the newsfeed?
No, the content on channel stays separate on the channel segment.
How do I subscribe to someone else's channel?
Find the person or topic you are looking for and click on the follow button. You can click on the "Discover" icon to search for channels by category, country, and top channels.

WALLET

What is Wallet and what is it used for?
ringID Wallet is built around the concept of a convenient and secure method of rewarding users. Wallet is an incredible opportunity for you to earn and share while using the ringID network. Wallet is used to securely store your ringID coins and for all its related services such as check-in bonuses, referral bonuses, etc.
What are ringID coins?
ringID coin is a virtual currency system designed for the app that is earned by users through collecting or purchasing and used to send gifts to live broadcasters.
How to get coins in ringID?
Click on "Wallet" icon from the menu panel and verify your session using your mobile phone number. Collect coins in 3 ways:
  • Buy coins
  • Collect coins from Star Lounge
  • Earn Free coins by referring others to join ringID
How to buy coins?
  • Go to your ringID "Wallet"
  • Under wallet, click on "Buy Coin" for coin purchases
  • Select a method of payment to purchase coins
How do I use coins?
While viewing a live video, click on gifts and use coins to buy & send gifts to the live broadcaster.
How many coins can I earn by inviting friends to ringID?
There is no limit to how much you can earn, for every user that joins with your referral you will receive 100 coins.
Will contributing gifts to live videos help me earn coins?
No. Coins can be earned by referrals and through coin purchases.
How can I get 5-Star Check-In bonus?
You can get 5-Star Check-In bonus by checking in once
Can I earn coins more than once every day?
No, you can check in once a day for Star Lounge bonus.
Why can't I collect 5-Star Check-In bonus?
5-Star Check-In bonus is only for Star Lounge members.
How can I become Star Lounge member?
You need to have 500,000 coins to become Star Lounge member.

FRIENDS

How do I search others in Friends?
  • Click on the "Friends" icon located on the left
  • Scroll through the list find your desired friend
  • You can also use the dial pad to search for others using their ringID
How to add/find friends on ringID?
  • Click on the "Search" icon on the bottom left
  • Search by ringID, phone number, e-mail, or name
  • Search for "People", "Page", or all
  • Click on any of the search result and click "Add Friend"
How to see the status of requests to other ringID Users?
  • Click on "Add Friends" icon on the bottom left
  • Click on the "Pending" tab to get a list of your incoming and sent requests
How to invite people to ringID?
  • Click on "Add Friends" icon on the bottom left
  • Click on the "Invite" tab to get a choice of invitation such as Facebook, Twitter, Email and Google Plus
Is there any way to hide my friends on ringID?
  • Click on "Tools" and select "Settings"
  • Click on "Privacy Settings"
  • Under "Account Manage" select privacy option for "Show Friend List" as Everyone, Friends only, or Only me
How to remove a friend from my friendlist?
  • Go to the profile of the friend you want to delete
  • Click on the "Information" icon
  • Click on "Unfriend" to remove the ringID user from your friendlist

CALL

How do I make a call?
  • Go to your friend list.
  • Click on your friend's name from your friend list.
  • Click on the "Call" icon to initiate a call
You can also make a call from your chat log.
  • Click on the "Chat" icon located on the left panel to see your chat history
  • Select your desired friend and place a call
You can also make a call using your dial pad.
  • Click on the "Dial Pad" icon located on the right panel to search using ringID
  • Find your desired contact and tap the "Call" icon to initiate a call
How do I make a call to someone who is not my friend?
The Dial Pad can be used to call anyone with a ringID number. They don't have to be on your friendlist.
  • Click on the "Dial Pad" icon located on the right panel to search using ringID
  • Find your desired contact and tap the "Call" icon to initiate a call

Chat

How do I make a call to my friend in Chat?
Calling is not available for Web Users.
  • In the chat screen, there are multiple options displayed on the top panel
  • Click on the "Voice Call" icon to place a voice call
  • Click on the "Video Call" icon to place a voice call
How do I send stickers?
  • In the chat screen, all stickers are displayed on the right panel
  • Click on your desired sticker to send it in chat
How many stickers are there to have fun with?
We are adding tons of stickers day and night. There are unlimited numbers of stickers for you to choose from. Download new sticker packs and use them while you chat.
How do I delete stickers from a conversation?
  • Right click on your selected sticker
  • Select "Your Device" or "Both Devices" to delete the selected sticker

Secret Chat

How do I send a Secret Chat?
  • The "Secret Chat" menu appears when you start typing for the first time.
  • Click on the "Secret Chat" button to turn Secret Chat ON or OFF.
  • After it is turned ON, the timer will be enabled where your desired time in seconds can be selected. Then, you can type your message and send it.
  • After your set time is over, the message will simply disappear and your chat will remain secret.
Is my Secret Chat stored somewhere?
No. Your secret chat disappears after it is viewed.
How do I delete the Secret Chat from my own chat screen?
  • Right click on your selected message
  • Select "Your Device" or "Both Devices" to delete the selected message
If someone deletes me from ringID, will they still have saved messages?
No! The messages or images sent via secret chat automatically vanish after they have been viewed for the chosen time.

Newsfeed

How do I write a post in ringID?
  • You can share your thoughts from the home screen and your profile by clicking on "Update Feed"
  • You can tag your friends, share picture/music/video, share your location and much more
  • Select an audience from "Public" or "Friends" or "Only me"
  • Click on "Done" to share your post
How do I edit my post?
  • To edit your post, click the pointer of the post you want to edit
  • From the menu select the "Edit" option
  • Make the necessary changes to your post
  • Click "Save" to update the post on your Newsfeed
How do I delete my post?
  • To delete your post tap the pointer of the post you want to delete.
  • From the menu select the "Delete" option to delete your post.

MEDIA CLOUD

What is Media Cloud?
Media Cloud is the ringID users very own music & media management system. ringID filters out regular posts and only keeps music & media content that you like, follow and are interested in separately in your Media Cloud. You can Discover various media content providers and Follow them to get regular posts on your feed. You can also Save media posts to be viewed later or download media to be viewed offline. Music and videos viewed while browsing ringID is automatically added to a recently viewed playlist allowing you to easily find them.
What do I do with the Discover option?
Discover shows you all the media sources available for you to follow on ringID. You can find your favorites from here or you can also search by country. You can also use the search option to find recently searched items and trending search items.
How do I create an album?
You can create albums on Media Cloud for organizing all your favorite music.
  • Click on the options (3 dot icon) on the bottom right of the media file you like and wish to add
  • Click on "Add to album"
  • Click on "+Create new album"
  • Enter a name for your album
  • Click "Create"
How to delete an album?
  • Click on "Album" tab from media cloud
  • Right-click on the album you wish to delete
  • Click on "Delete" to remove the album
  • You may also edit the name of the album by clicking on "Rename"
How do I add a media file to my media cloud album?
  • Click on "Options" (3 dot icon) on the bottom right of the media file you want to add
  • Select the album you wish to add the media
  • Click on "Add to album"
What does the playlist consist of?
Playlist consists of all the media files that you have played (both audio & video) from your feed allowing you to easily find them in one convenient playlist.

NEWS PORTAL

What is News Portal?
News portal is a designated feed for ringID users to stay updated and receive trusted content such as news from around the world. The feed is neat and clean showing a filtered view of the preferred types of news as chosen by the users. Users can select a news provider and also define the news category of their interest to only receive those types of news.
How do I post/share articles from News Portal on my feed and to my friends?
Click on the "Share" option located on the bottom right of the news article that you would like to post. Your post will show up on your profile, feed and to everyone on your friend list.
How do I receive headlines and breaking news on my ringID newsfeed?
You will receive latest posts from news providers that you follow.
  • Go to the News Portal on your right menu panel
  • Click on Discover to get various online newspapers & journals from all over the world
  • Just click Follow and you will receive their latest posts on your feed
What can I do with the Discover option?
Discover shows you all the news media sources available for you to follow on ringID. You will be able to find news from around the world and you can also filter your search by country.
Can I subscribe and follow any news media portal from around the world?
Yes! ringID has an exclusive list of news portals from around the world that you can choose from. Click on Discover to find various news sources and follow them. You can also filter your search by country.
Can I save my favorite news articles for reference, research, or simply to be viewed later?
Yes! You sure can.
  • Click on the pointer located on the right of the news article the arrow icon
  • Click on "Save"
  • You can find all your saved articles under "Saved Feed" which is on the right Menu
Can I save external links such as audio, video and multimedia files from other websites and devices on ringID News Portal?
No, you cannot save external news links directly on ringID news portal. But you can post a news article from your profile and save the feed allowing you to conveniently find it anytime.

Registration

What is ringID?
ringID is an all-in-one app that makes you versatile! It gives you all the social networking features in one place with Live, Channels, Video & Voice Calling, Fun Stickers, Messaging, Secret Chat, Music, News and much more for free. ringID is perfect for users who look for one dynamic app for all their social needs.
How do I install ringID on my phone?
Installing ringID on your phone is very easy and can be done from the Apple or Google Play Store.
  • Search "ringID" in any of the stores
  • Tap to download
  • Wait for it to download and install automatically
How do I sign up for ringID?
Registering as a new user to ringID is no hassle. You can easily register with ringID using your mobile phone number.
  • Open ringID after installing it from the Apple or Google Play Store
  • Sign up as a new user
  • Register with your phone number
  • Receive your unique ID
  • Make use of general and privacy settings for security
How do I use this app?
ringID is very easy to set up and use.
  • Create your profile and fill in details such as user info and add profile picture/cover photo
  • Post pictures, articles, status updates with a timer on your newsfeed
  • Explore other features such as calls, secret chat, LIVE, channel, coins, media cloud, news portal & more

PROFILE

How do I go to my profile?
  • Tap the menu located on the top left corner of your home page
  • A window will open from the left
  • Tap on your profile picture to go to your profile
  • If you are using ringID for the first time your initials will appear instead
How to edit my Basic Info?
  • To edit your Basic Info, go to your profile page
  • Tap on the "About" thumbnail from your profile
  • Select your desired field such as Basic Info, Education, Professional Career, etc. and tap on the "Edit" icon to add/edit your information
  • Tap "Save" to save your changes
How do I add or change my Profile Picture?
  • Go to your profile
  • Tap on your profile picture OR Tap on the "Options" icon on the top right corner of your profile picture
  • Select "Upload Image" to use pictures from your phone gallery
  • Select "ringID Photos" to use any pictures uploaded previously
How do I add or change my Cover Photo?
  • Go to your profile
  • Tap on your cover photo OR Tap on the "Options" icon on the top right corner of your cover photo
  • Select "Upload Image" to use pictures from your phone gallery
  • Select "ringID Photos" to use any pictures uploaded previously
How to delete my Profile Picture/Cover Photo?
  • Go to your profile
  • Tap on "Photos"
  • Tap on "Cover Photos" or "Profile Pictures" and choose the one you want to remove
  • On top right corner press the 3 dot icon
  • An option will pop up below showing "delete photo"
How do people view my profile? Is it different from how I view it?
The Feed is shown exactly how you would want others to view it. But you can personalize it using the privacy and security settings.
Can I customize my profile and feed page?
Yes, you can customize your profile by adding personal details and you can customize the feed based on your likes and interests.
How to log out or sign out of account?
You cannot sign out at the moment but you can go offline
  • Tap on the menu button on the top left corner
  • Scroll down and tap on "Online"
  • A pop up message will be shown with 2 options
    Select "Go Offline" to go offline OR
    Select "Cancel" to remain online

LIVE

What is LIVE?
LIVE is an exciting new feature which allows you broadcast live to your friends and the public. You can also view live broadcasts by others all over the world. You can call the live broadcaster to have a direct video call as well.
Where is LIVE?
Live is located on the top of the homepage displaying the top broadcasters. You can search all broadcasters by
  • Tapping on the "Live" icon beside the home page icon
  • Tap on the Discover icon to search for live broadcasters by category, region, etc.
What is the importance of broadcaster level and star broadcaster?
Level is a feature of ringID LIVE that determines the popularity of a broadcaster. With higher levels you will get more access to other exclusive features to improve your live broadcasts.
How to upgrade broadcaster level?
Level is determined by number of Coins & Votes.
  • Per 100,000 Coins = 1 Level
  • Per 2,000 Votes = 1 Level
How to become star broadcaster?
Star is determined by number of Coins.
  • Per 100,000 coins = 1 Star
How to block the user for commenting in live broadcast?
  • Tap on the username of the comment
  • A short profile of the user will be displayed
  • Tap on the top left icon
  • Select the "Block" option to restrict the user from commenting again
  • Select the "Report" options to report the user
What is the difference between channel and LIVE?
Live is content broadcasted in real time and channel content is pre-recorded, not instant or in real time.
Why is Live not working?
This is highly irregular however maybe due to issues related to internet connection. Try the following possible options:
  • Check your internet connection
  • Contact your ISP for solution, if needed
  • Make sure you are in close proximity of your router if you are using Wi-Fi
Upon establishing a valid internet connection, you may try restarting the app for regular service.

Channel

What is Channel?
Discover various channels from all over the world and tune in to watch global news, movies and TV shows whenever you want. You can also create your own channel for others.
How to create a Channel?
Channels cannot be created using mobile app. You must create a channel using ringID Desktop. After creating your channel on desktop, you can use all channel functionalities using the ringID mobile app. Please see the FAQs for ringID DESKTOP > CHANNEL to learn how to create a channel.
What are the video requirements for me to post on Channel?
We want to offer our users with best viewing experience. So, only 720 HQ videos are permissible for uploading to Channel. Any video quality above is permitted; anything below is not permitted.
Will my channel content show up on the newsfeed?
No, the content on channel stays separate on the channel segment of the app.
How do I subscribe to someone else’s channel?
Find the person or topic you are looking for and tap on the follow button. You can tap on the "Discover" icon to search for channels by category, country, and top channels.

WALLET

What is Wallet and what is it used for?
ringID Wallet is built around the concept of a convenient and secure method of rewarding users. Wallet is an incredible opportunity for you to earn and share while using the ringID network. Wallet is used to securely store your ringID coins and for all its related services such as check-in bonuses, referral bonuses, etc.
What are ringID coins?
ringID coin is a virtual currency system designed for the app that is earned by users through collecting or purchasing and used to send gifts to live broadcasters.
How to get coins in ringID?
Tap on the top left menu icon which will open Wallet.

Then tap on "Earn Coin" to collect coins in 3 ways:
  • Buy coins
  • Collect coins from Star Lounge
  • Earn Free coins by referring others to join ringID
How to buy coins?
  • Tap to open the top left menu on your home page
  • View your ringID "Wallet"
  • Tap on "Buy Coin" for coin purchases
  • Select a method of payment and follow instruction to complete purchase
Apple Device Users:
  • Choose the amount of coins you want to purchase
  • Enter your iTunes password and follow steps to complete purchase
Android Device Users:
  • Select method of payment
  • Select amount of coins you want to purchase
  • Enter email address and follow steps to complete purchase
How do I use coins?
While viewing a live video, tap on gifts and use coins to buy & send gifts to the live broadcaster.
How many coins can I earn by inviting friends to ringID?
There is no limit to how much you can earn, for every user that joins with your referral you will receive 100 coins.
Will contributing gifts to live videos help me earn coins?
No. Coins can be earned by referrals and through coin purchases.
How can I get 5-Star Check-In bonus?
You can get 5-Star Check-In bonus by checking in once daily from your ringID Wallet.
Can I earn coins more than once every day?
No, you can check in once a day for Star Lounge bonus.
Why can’t I collect 5-Star Check-In bonus?
5-Star Check-In bonus is only available for Star Lounge members.
How can I become Star Lounge member?
You need to have 500,000 in your ringID Wallet to become a Star Lounge member.

FRIENDS

How do I search others in Friends?
  • Tap on the "Friends" icon located on the home screen
  • Scroll through the list find your desired friend
How to add/find friends on ringID?
  • Tap on the "friends" tab on the home screen
  • Search by ringID, phone number, e-mail, or name
  • Search for "People", "Page", or all
  • Tap on any of the search result and tap "Add Friend"
How to see the status of requests to other ringID Users?
  • Go to your "Friends" tab from the home screen.
  • Tap on "Add Friends" icon on the top right
  • On the "Pending" tab you can get a list of your incoming and sent requests
How to invite friends to ringID?
  • Tap on the "Friends" tab on the home screen
  • Tap on the "Add Friends" icon on the right corner
  • Tap on the "Invite" tab to get a choice of invitation such as Facebook, Twitter, Email and Google Plus
Is there any way to hide friends on ringID?
  • Tap on the top left menu icon
  • Scroll down to settings
  • Tap on "Privacy" tab
  • Under "Account Manage" select privacy option for "Show Friend List" and select who should view your friend list: Everyone, Friends only, or Only me
How to remove a friend from my friend list?
  • Go to the profile of the friend you want to delete
  • Tap on the "Information" icon
  • Tap on "Unfriend" to remove the ringID user from your friendlist

CALL

How do I make a call?
  • Go to your friend list.
  • Tap on your friend's name from your friend list.
  • Tap on the "Call" icon to initiate a call
You can also make a call from your chat log.
  • Tap on the "Chat" icon located on the left side of your home screen to see your chat history
  • Select your desired friend and place a call
How do I make a call to someone who is not my friend?
The search bar can be used to call anyone with a ringID number. They don't have to be on your friendlist.
  • Tap on the magnifying glass icon on the home page
  • Type their phone number/ringID number to go to their profile
  • Go to their profile
  • Tap the "Call" icon to initiate a call

CHAT

How do I make a call to my friend in Chat?
  • In the chat screen, there are multiple options displayed on the top panel
  • Tap on the "Voice Call" icon to place a voice call
  • Tap on the "Video Call" icon to place a voice call
How do I send stickers?
  • In the chat screen, all stickers are displayed on the left side with a small sticker icon
  • Select and tap on your desired sticker to send it in chat
How many stickers are there to have fun with?
We are adding tons of stickers day and night. There are unlimited numbers of stickers for you to choose from. Download new sticker packs and use them while you chat.
How do I delete stickers from a conversation?
  • Place and keep your finger on the sticker
  • Select "Your Device" or "Both Devices" to delete the selected sticker

SECRET CHAT

How do I send a Secret Chat?
  • The "Secret Chat" menu appears when you start typing for the first time.
  • Tap on the "Secret Chat" button to turn Secret Chat ON or OFF.
  • After it is turned ON, the timer will be enabled where your desired time in seconds can be selected. Then, you can type your message and send it.
  • After your set time is over, the message will simply disappear and your chat will remain secret.
Is my Secret Chat stored somewhere?
No. Your secret chat disappears after it is viewed.
How do I delete the Secret Chat from my own chat screen?
  • Select and hold your selected message
  • Select "Your Device" or "Both Devices" to delete the selected message
If someone deletes me from ringID, will they still have saved messages?
No! The messages or images sent via secret chat automatically vanish after they have been viewed for the chosen time.

NEWSFEED

How do I write a post in ringID?
  • You can share your thoughts from the home screen by tapping the plus icon and "Update Newsfeed" or tapping on "Share your thoughts" from your profile
  • You can tag your friends, share picture/music/video, share your location and much more
  • Select an audience from "Public" or "Friends" or "Only me"
  • Tap on "Post" to share your post
How do I edit my post?
  • To edit your post, click the pointer of the post you want to edit
  • From the menu select the "Edit" option
  • Make the necessary changes to your post
  • Tap "Save" to update the post on your Newsfeed
How do I delete my post?
  • To delete your post tap the pointer of the post you want to delete
  • From the menu select the "Delete" option to delete your post

MEDIA CLOUD

What is Media Cloud?
Media Cloud is the ringID users very own music & media management system. ringID filters out regular posts and only keeps music & media content that you like, follow and are interested in separately in your Media Cloud. You can Discover various media content providers and Follow them to get regular posts on your feed. You can also Save media posts to be viewed later or download media to be viewed offline. Music and videos viewed while browsing ringID is automatically added to a recently viewed playlist allowing you to easily find them.
What do I do with the Discover option?
Discover shows you all the media sources available for you to follow on ringID. You can find and search for the latest music on top charts, upcoming artists and album reviews. You will find a search bar that helps you categorize and search media from around the world.
How do I create an album?
You can create albums on Media Cloud for organizing all your favorite music.
  • Tap on the options (3 dot icon) on the bottom right of the media file you like and wish to add
  • Tap on "Add to album"
  • You can either save the file on an existing album or create a new album
  • Tap on "+Create new album"
  • Enter a name for your album
  • Tap "Save"
How to delete an album?
  • Tap on "Album" tab from media cloud
  • Tap on the album you want to delete (Default Music/Video albums cannot be deleted)
  • Tap on the settings icon on the album (located on upper right)
  • Tap on "Delete Album" option
How do I add a media file to my media cloud album?
  • Tap on "Options" (3 dot icon) on the bottom right of the media file you want to add
  • Tap on "Add to album"
  • Tap "Add"
What does the playlist consist of?
Playlist consists of all the media files that you have played (both audio & video) from your feed allowing you to easily find them in one convenient playlist.

NEWS PORTAL

What is News Portal?
News portal is a designated feed for ringID users to stay updated and receive trusted content such as news from around the world. The feed is neat and clean showing a filtered view of the preferred types of news as chosen by the users. Users can select a news provider and also define the news category of their interest to only receive those types of news.
How do I post/share articles from News Portal on my feed and to my friends?
Tap on the "Share" option located on the bottom right of the news article that you would like to post. Your post will show up on your profile, feed and to everyone on your friend list.
How do I receive headlines and breaking news on my news feed?
You will receive latest posts from news providers that you follow.
  • Tap on News Portal from the menu
  • Discover online newspapers & journals from all over the world
  • Just tap Follow and you will receive their latest posts on your feed
What can I do with the Discover option?
Discover shows you all the news media sources available for you to follow on ringID. You will be able to find news from around the world with the help of the search bar to search news by country.
Can I subscribe and follow any news media portal from around the world?
Yes! ringID has an exclusive list of news portals from around the world that you can choose from. Tap on Discover to find various news sources and follow them. You can also filter your search by country.
Can I save my favorite news articles for reference, research, or simply to be viewed later?
Yes! You sure can.
  • Tap on the pointer located on the right of the news article the arrow icon
  • Tap on "Save"
  • You can find all your saved articles under the "Saved Feeds" on your left Menu
Can I save external links such as audio, video and multimedia files from other websites and devices on ringID News Portal?
No, you cannot save external news links directly on ringID news portal. But you can post a news article from your profile and save the feed allowing you to conveniently find it anytime.